Shipping policy

Shipping & Delivery Policy

At Rieva, we are committed to delivering your orders safely and as quickly as reasonably possible. Please read our Shipping & Delivery Policy carefully before placing an order.

Order Processing

All orders are generally processed within 1–2 business days after order confirmation.
Orders are not normally processed or dispatched on Sundays or public holidays.
During festivals, promotional events, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive tracking information through email or SMS, where available.

Delivery Timeline

Estimated delivery times are:

Metro Cities: 3–7 business days
Other Cities & Towns: 4–8 business days
Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, PIN code, courier availability, weather, and other circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected products, order values, or promotional campaigns.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected PIN codes.

A COD handling fee may apply to Cash on Delivery orders. If applicable, the COD handling fee will be clearly displayed at checkout before you place your order.

We reserve the right to disable COD for certain locations, PIN codes, or orders based on courier availability, operational requirements, or other legitimate reasons.

Order Tracking

Once your order has been dispatched, tracking information will be shared through email or SMS, where available.

You may also use the tracking information provided to check the status of your shipment through the applicable courier service.

If you experience any issue with tracking your order, please contact our customer support team.

Delivery Delays

While we strive to deliver every order within the estimated delivery timeline, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Extreme weather conditions
Natural disasters
Public holidays
Government restrictions
Transportation disruptions
Courier service delays
High shipment volumes
Incorrect or incomplete shipping information provided by the customer

Rieva is not responsible for delays caused by courier partners or circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address, phone number, or PIN code is provided, delivery may be delayed or unsuccessful.

Any additional shipping or reshipping charges resulting from incorrect or incomplete information may be borne by the customer.

Failed Delivery Attempts & RTO

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed because of customer unavailability, refusal to accept the package, an incorrect address, or other reasons attributable to the customer, the order may be returned to Rieva as a Return to Origin (RTO) shipment.

If a customer requests the order to be shipped again after an unsuccessful delivery or RTO, additional shipping charges may apply before the order is dispatched again.

Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with, please:

Record a clear, continuous, unedited unboxing video starting from the sealed package.
Ensure that the shipping label is visible in the video.
Do not discard the original packaging.
Contact us within 48 hours of delivery.

Claims relating to damaged, defective, faulty, or incorrect products are handled according to our Return, Replacement & Refund Policy.

A valid unboxing video may be required to verify the condition of the product at the time of delivery.