Refund policy

Return, Replacement & Refund Policy

At Rieva India, every bedsheet is carefully inspected and quality-checked before it is packed and shipped. As our products are hygiene-sensitive home furnishing items, we do not accept returns or exchanges for change of mind, personal preferences, or incorrect orders placed by the customer.

Damaged or Defective Products

A return, replacement, or refund request will only be accepted if you receive:

  • A product that is damaged during transit.

  • A defective or faulty product due to a manufacturing issue.

To be eligible for a return or replacement, customers must provide a clear, continuous unboxing video starting from the unopened package.

The video must clearly show:

  • The sealed shipping package.

  • The shipping label and order details.

  • The complete unboxing process.

  • The bedsheet and pillow covers received inside the package.

  • The damage, defect, or fault in the product.

The entire unboxing process must be recorded in one continuous, unedited video.

Claims submitted without a valid unboxing video may not be eligible for a return, replacement, or refund, as we may be unable to verify the condition of the product at the time of delivery.

All damaged or defective product claims must be reported within 48 hours of delivery.

Replacement Policy

Once your claim has been reviewed and verified, Rieva India will arrange a replacement at no additional cost to the customer.

If the same product is unavailable, we may offer:

  • A similar product of equal value, or

  • A full refund.

Non-Returnable Situations

Returns, replacements, refunds, or exchanges will not be accepted in the following situations:

  • Change of mind after placing the order.

  • The customer does not like the color, design, print, or fabric feel.

  • The customer ordered the wrong product, size, design, or variant.

  • Minor color variations caused by different screen, mobile, or display settings.

  • Products that have been used, washed, ironed, altered, or damaged after delivery.

  • Products returned without their original packaging.

  • Claims made after 48 hours of delivery.

  • Claims submitted without sufficient proof to verify the damage or defect.

Refund Policy

Refunds will only be issued when a verified defective or damaged product cannot be replaced.

Approved refunds will be processed to the original payment method wherever applicable.

For Cash on Delivery (COD) orders, approved refunds will be made through UPI or bank transfer.

Please allow 7–10 business days for the refund to be processed after the refund has been approved.

How to Report a Damaged or Defective Product

If you receive a damaged, defective, or faulty product, please contact us within 48 hours of delivery.

Email: rievaindia@gmail.com

Please include:

  • Your Order Number

  • A clear description of the issue

  • Clear photos of the product

  • The complete, continuous unboxing video

Our support team will review your claim and respond as soon as possible.

Important: Approval of a return, replacement, or refund is subject to verification of the reported issue and compliance with the requirements stated in this policy.