Privacy policy

Privacy Policy

Last updated: August 17, 2026

Rieva operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rieva is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please Read This Privacy Policy Carefully

By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Payment and transaction information, including payment method, payment confirmation, transaction details, and other information necessary to process your payment.
Account information, including your username, password, preferences, and settings, where applicable.
Order information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
Communications with us, including information you provide when contacting our customer support team.
Device information, including information about your device, browser, network connection, IP address, and other technical identifiers.
Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your information.
Automatically through the Services, including information collected from your device when you use our website or Services, including through cookies and similar technologies.
From our service providers, when they provide technology, payment processing, shipping, analytics, customer support, or other services on our behalf.
From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your personal information to provide our Services, process and fulfill orders, process payments, arrange shipping, facilitate returns or replacements where applicable, provide customer support, maintain accounts, remember preferences, and improve your shopping experience.

Marketing and Advertising

Where permitted by applicable law and your preferences, we may use your information for marketing and promotional purposes, including sending promotional communications and showing you advertisements for our products or services.

Security and Fraud Prevention

We may use your personal information to authenticate accounts, provide a secure shopping experience, detect and prevent fraud, investigate suspicious or unlawful activity, and protect our Services and customers.

Communicating With You

We may use your personal information to respond to customer support requests, provide order-related updates, communicate with you about your purchases, and maintain our business relationship with you.

Legal and Regulatory Reasons

We may use or disclose your personal information where necessary to comply with applicable laws, regulations, legal processes, government requests, or to establish, exercise, or defend our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, including:

Shopify and service providers that help us operate our store and provide services such as payment processing, shipping, fulfillment, analytics, customer support, cloud storage, and technology services.
Shipping and delivery partners when necessary to fulfill and deliver your orders.
Payment service providers, such as payment gateways, when necessary to process transactions.
Marketing and advertising partners, where permitted by applicable law and your preferences.
Third parties when you direct, request, or consent to such disclosure, such as when using social media features or other third-party integrations.
Business affiliates or partners, where applicable.
Legal or regulatory authorities, when required by law or necessary to protect our rights, customers, Services, or others.
Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our store in order to provide and improve its services.

Information you submit through our Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside.

Shopify's handling of your personal information is also governed by Shopify's own privacy policies. You can learn more about Shopify's privacy practices through Shopify's official privacy resources.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by Rieva, you should review that website's privacy policy and terms of service.

We are not responsible for the privacy, security, content, accuracy, or practices of third-party websites or platforms.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the contact information provided below so that we can review the request and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

Right to Access: You may have the right to request access to personal information we hold about you.
Right to Correction: You may have the right to request correction of inaccurate or incomplete information.
Right to Deletion: You may have the right to request deletion of your personal information, subject to applicable legal requirements and exceptions.
Right to Data Portability: Where applicable, you may have the right to receive certain personal information in a portable format.
Managing Communication Preferences: You may opt out of promotional communications by using the unsubscribe option provided in our marketing emails. You may still receive necessary non-promotional communications, such as order confirmations, shipping updates, and customer-service messages.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details below.

We will review and respond to your concern in accordance with applicable law.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you reside, including by Shopify and other service providers that help us operate our business.

Where required by applicable law, appropriate safeguards will be used for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update the Last updated date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes.